Refund Policy

At Buy From India at Nepal, customer satisfaction is our top priority. We strive to ensure every order reaches you safely and exactly as expected. Since we operate cross-border logistics, transparency and proper documentation help us resolve issues fairly and efficiently.

This policy explains when refunds or replacements may be provided and outlines the steps required to raise a valid claim.

To protect both our customers and our business from transit-related issues, we require customers to record a clear, continuous video while opening their parcel.

• The video must show the parcel sealed, the shipping label, and the entire unboxing process without cuts
• This video serves as essential proof in cases of missing, damaged, or incorrect items

⚠️ Without an unboxing video, we will not be able to process claims related to missing or damaged products.

You may be eligible for a refund or replacement under the following conditions:

• The product received is damaged, defective, or incorrect
• The issue is reported within 48 hours of delivery
• A valid unboxing video is submitted along with the claim

Once verified, we will offer a replacement or refund, depending on product availability and the nature of the issue.

Refunds or replacements will not be provided in the following cases:

• No unboxing video is provided
• Claims raised after 48 hours of delivery
• Damage caused after delivery due to misuse or mishandling
• Products that have been used, altered, or are missing original packaging
• Change of mind after the product has been purchased or shipped
• Items seized or restricted by customs authorities

Shipping charges, service fees, customs duties, and taxes arenon-refundable once the order has been processed.

To raise a claim, please contact our support team within 48 hours of receiving your parcel and share:

• Order number
• Clear description of the issue
• Unboxing video evidence

📞 WhatsApp: +977 9812950301

🌐 Contact Form: Available on our website

Our team will review your request and respond within 2–3 business days.

If your refund is approved:

• Refunds will be processed to the original payment method
• The amount may take 5–10 business days to reflect, depending on your payment provider

Partial refunds may be issued if:

• Only part of the order is affected
• The issue does not significantly impact product usability

The final amount will be determined after review.

We offer exchanges for damaged or incorrect items, subject to availability.

• A replacement of equal value, or
• A full refund

If the same product is unavailable, you may choose:

If you disagree with our assessment, you may escalate the matter to our management team. We are committed to fair resolutions and encourage open communication to resolve concerns amicably.